Your Privacy Choices

Welcome to Ianna.

These Terms & Conditions govern your use of the Ianna website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. about Ianna

The Ianna website is operated by:

Ianna
CABLE KNITS ATELIER SRL
Email: office@iannastore.com

2. our products

We make every effort to ensure that the colors, images, descriptions, sizes and details of our products are displayed as accurately as possible.

Please note that colors may appear slightly different depending on your device, screen settings and lighting conditions.

3. orders

When you place an order through our website, you will receive an order confirmation by email.

An order is considered accepted once payment has been successfully processed and the order has been confirmed by Ianna.

We reserve the right to cancel an order in exceptional circumstances, including product unavailability, pricing errors or suspected fraudulent activity.

4. prices and payment

Prices are displayed in the currency applicable to your selected market.

We accept the payment methods displayed at checkout.

All payments are processed through secure payment providers.

5. shipping

We currently ship to EU/ UK/ US.

Estimated delivery times and shipping costs are displayed during checkout and may vary depending on the destination.

Once your order has been shipped, you will receive a shipping confirmation email and tracking information where available.

6. returns

Returns are accepted in accordance with our Return Policy and applicable consumer protection laws.

Please see our Return Policy for detailed information about returns, refunds and exchanges.

7. intellectual property

All content available on the Ianna website, including photographs, product images, logos, graphics, text, designs and other materials, is owned by or licensed to Ianna.

You may not reproduce, distribute, modify or use any of our content without our prior written permission.

8. website Use

You agree to use the Ianna website only for lawful purposes and in a way that does not damage, disable or interfere with the website or its services.

9. changes to these terms

Ianna reserves the right to update these Terms & Conditions when necessary.

Any changes will be published on this page. Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions.

10. contact

If you have any questions regarding these Terms & Conditions, please contact us:

Ianna
Email: office@iannastore.com

Last updated: 6 september 2026

At Ianna, we carefully prepare every order before it is sent to you.

1. order processing

Orders are normally processed within 1–3 business days.

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email.

2. delivery

We currently offer delivery to:

The European Union, the United Kingdom and the United States

Estimated delivery times are:

Standard Delivery: 7 business days

Delivery times are estimates and may vary depending on the destination, courier service and circumstances outside our control.

3. shipping costs

Shipping costs are calculated during checkout before you complete your purchase.

4. tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

5. payment methods

Ianna accepts the payment methods available at checkout, which may include:

Visa
Mastercard
American Express
Apple Pay

All payments are processed securely through our payment providers.

6. delivery issues

If your order is delayed, lost or arrives damaged, please contact us at office@iannastore.com and provide your order number.

Our customer service team will do its best to assist you.

7. contact

For any questions regarding shipping or payment, please contact: office@iannastore.com

Last updated: 6 september 2026

At Ianna, we want you to love your purchase.

If you are not completely satisfied with your order, you may have the right to return it in accordance with applicable consumer protection laws and the conditions below.

1. right of withdrawal

For eligible online purchases within the European Union, consumers generally have a legal right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at office@iannastore.com within the applicable period.

2.return conditions

To help us process your return efficiently, we ask that items are returned, where reasonably possible:

Unworn
Unwashed
In their original condition
With original tags attached
In their original packaging

Please note that this does not affect your statutory consumer rights.

3. how to request a return

To request a return, please contact us at:

office@iannastore.com

Please include:

Your order number
Your name
The item(s) you wish to return
Any other information required to process your request

We will then provide you with the relevant return instructions.

4. return shipping

Return shipping costs are free in Romania and covered by the customer, unless otherwise required by applicable law.

5. refunds

Once we receive and inspect your returned item, we will process your refund in accordance with applicable law.

Refunds will normally be issued using the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

6. exchanges

If you would like to exchange an item for another size or color, please contact us at office@iannastore.com

Exchanges are subject to product availability.

7. damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at office@iannastore.com

Please include your order number and, where appropriate, photographs of the item.

We will review the issue and provide an appropriate solution in accordance with applicable law.

8. non-returnable items

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including personalized or customized products and other legally exempt items.

Any applicable exceptions will be clearly communicated before purchase.